Item arrived faulty but return process was so long. As well as restocking shelves.
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We had a customer come in with a down jacket from the 80's that wanted repair.
North face customer service reviews. Then i saw all negative reviews about the company and customer experience. They processed a refund immediately, no quibbles, and i received my refund into my bank account within a couple of days. Exploration on their own terms.
I hugely regret ordering from north face and i am wondering if i will ever get my parcel or a refund for nearly £300 of items still not received and now in doubt whether they will arrive in time for my holiday. Although i was disappointed not to have received my coat i was happy with the customer service from north face. I strongly suggest they should use another courier service!
Then 1st time washing it, the drawstring broke. Sporting goods • apparel & accessories. Dear customer service team, i have been a loyal customer of your brand for the past 10 years, i have time and again received great service at your stores.
North face customer service reviews. Working there is draining, stressful and not worth the pay at all! awesome product, great discount, wonderful teams (in 51 reviews) employee discount is one of the best ones out there (in 48 reviews) cons.
After tonight's customer service, we will never buy their products again. I’ve been in retail for 13 years and because of north face i chose to fully end my career in retail. I also had to provide loss prevention services for the store during the busy holidays and any.
It is almost more than 15 days, when i contacted australia post, they were saying the good not yet delivered to them so no tracking information. Long hours, disorganized, no support, corporate is a joke. Awesome product, great discount, wonderful teams (in 51 reviews) employee discount is one of the best ones out there (in 48 reviews) cons.
Poor and slow customer service. I suspect that the items i had in my basket were out of stock. The customer service is non existent, they are illiterate and could not help to resolve the issue.
I also had to provide loss prevention services for the store during the busy holidays and any special events. It was sent out promptly but the delivery company lost my order and i never received it. I work at an outdoor shop.
I contacted north face who investigated and soon realised the delivery company had no idea where it was. I recently got this hoodie which has a hood that is way too big, but i just dealt with it. Emailed the north face, few times, no new at all.
Simply not good enough and very poor customer service. A typical work day for me at the north face involved me providing customer service to all my members and customers assisting them with product knowledge and know how about the piece the equipment that they are going to purchace. Bundle up in our new insulated jackets and parkas—built to go further and stay out longer.
Find helpful customer reviews and review ratings for the north face pivoter backpack at amazon.com. I recently got this hoodie which has a hood that is way too big, but i. After more phoning and chasing north face eventually refunded me.
After tonight's customer service, we will never buy their products again. These are simply the best winter boots i have ever owned (in my 50s now). Dear sir or madam,this is a response from the north face brand regarding a customer review from ***** submitted on december 15, 2021.we want to assure you and the consumer that we take consumer.
The discounts were great and flexible with many brands. Read honest and unbiased product reviews from our users. I purchased an expensive north face coat in late november.
I decided to take the chance and i’m glad i did. To get one, a retailer has to consistently get high scores over time. I was hoping north face was going to have a black friday sale, but then i saw moosejaw had it and i could get 20% off.
Worst ever service by any australian company. Ordered online, given australia post tracking number. Elite seals are prestigious banners given to retailers who are loved by their customers.
We sent it off to the north face and they refilled certain areas with down and patched up holes, free of charge. I enjoyed working at the northface it was easy to get along with my coworkers and work as a team. I’ve had my eye on the north face campshire fleece hoodie for sometime now.
They don’t do exchanges so have to return, receive money back and reorder. I cannot believe that this business can afford to not take a purchase or resolve the issue so that an order can be placed.
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